Returns and Refunds

The licensees only stock leading brands. We are confident that you will find our products satisfactory. If, however, you experience any problem or concern with any of our products, please refer to the options provided below.

14 days exchange or refund policy
Our licensees will refund or exchange any item purchased from them within 14 days of purchase if the item is returned in its original packaging and is deemed to be unused and sellable OR if the product was at the time of the purchase, damaged, faulty or does not perform in accordance to the manufacturer’s specifications. Items will only be accepted for refund or exchange once proof of purchase is provided to us. Items that were used extensively may not be considered for a refund or exchange.

Are any goods excluded from the 14 day exchange or refund policy?
Yes, there are a few exceptions due to applicable legislation or for reasons of cost efficiency. The goods we exclude from the 14 day return and exchange policy are:
  • Inks and Toners, Software, CD’s, DVD’s and pre-recorded videos that are protected by copyright law. Unless there is a manufacturing defect in the goods, you can only return these goods if they are still in the original condition as sold and the packaging has not been opened yet.
  • Goods purchased by way of special arrangement or custom order will only be replaced or repaired if defective. Products that are not usually stocked by a licensee and which are ordered on request by a customer are considered to be a custom order.
  • Perishable goods that are returned beyond their expiry dates.

Returning products that were incorrectly supplied
If a product is delivered to you that does not correspond to that of what was ordered (i.e. it’s not the product you ordered), the licensee will arrange to collect the product from you, and they will deliver the correct product to you within a reasonable timeframe.
Please do not attempt to remove the product from its original packaging. Simply contact the relevant licensee, and they will ensure that the correct item is delivered.